Shipping & Returns
Shipping and Return Policies
Returns
Due to the nature of our products all sales are final.
In the event an item arrives damaged or defective, you can request a replacement by emailing us at info@hiddenshelfpublishinghouse.comwithin 7 days of the item being delivered. Please include a picture and description of the damage
Shipping policy
All orders are processed and shipped within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
FREE SHIPPING on orders over $20 shipped within the U.S.
Local delivery and pick up
Free local delivery and pick up is available in Boise, Idaho and McCall, Idaho. Please contact for delivery and pick up availability before placing your order.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hidden Shelf Publishing is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Due to the nature of our products all sales are final.
In the event an item arrives damaged or defective, you can request a replacement by emailing us at info@hiddenshelfpublishinghouse.com within 7 days of the item being delivered. Please include a picture and description of the damage.
If you have any further questions, please don’t hesitate to contact us at info@hiddenshelfpublishinghouse.com